Expertise Matrix User Guide

Identifying Skill Gaps

Examples of Identified Skill Gaps
Examples of Identified Skill Gaps

What are Skill Gaps?

A skill gap is any skill required by your company or department for which there are a lack of people sufficiently proficient in that skill to properly support it.

On the extreme end of this you may find skills which nobody has any experience in. If this occurs, you may find that the skill is no longer required and can be ignored (redundant skills), or you may find yourself in need of arranging training or hiring to fill the knowledge gap.

Other, less critical examples may be skills which some people "sort of know", but could do with some additional training; or skills where there are one or maybe two people that are proficient in it, but they then represent a single-point-of-failure, so that anything relying on that skill should be considered at-risk.

Identifying Skill Gaps with Expertise Matrix

Expertise Matrix makes it easy to identify skill gaps. Open the Skill Gaps section, and you will be displayed with the identified gaps, along with a description of why it was identified.

Skill Gap Search Settings

Click the Settings button to open the Skill Gap Settings window.

The Skill Gap Settings Window
The Skill Gap Settings Window
Proficiency Cap

Use this to specify the skill level required to class people as proficient if they are above it. Anyone at this level or lower will not be counted when considering the number of skilled people for each skill. If there are no skilled people, then a skill gap will be identified.

Maximum number of people above the skill cap

Specify the maximum number of people above the cap that can exist for a skill gap to exist. For example, if you want to identify only skills which have nobody above the given cap, set this to zero; to include skills which only have one (single-point-of-failure) person above the cap, set it to 1.

Maximum number of results

Limit the number of skills that are returned by the search. Reducing this can help to be more selective with the identified skill gaps.